Business and Finance Division to Honor Excellence in Baltimore

The Business and Finance Division of SLA proudly announces the winners of its fifth annual “Center of Excellence” Awards.

The awards recognize quality as a priority for the successful management and delivery of information.

The presentation will occur from 5:30 - 8:00 p.m. Monday, June 12, in the Hyatt Regency, Baltimore. Immediately following the awards presentations, the winners will speak about the best practices for which they are being recognized.

The awards take their inspiration from the Malcolm Baldrige National Quality Awards, which are given annually to U.S. organizations to recognize and promote quality as a critical part of innovation and competitiveness.

The “Center of Excellence” Awards recognize customer-driven quality and leadership within the framework of an organization dedicated to the gathering, analysis, and dissemination of information within the business community. The awards recognize the best of “best practices” in three categories: technology, service, and management.

Any member of SLA may apply for consideration in any of the three categories and all entries are evaluated by a panel of judges who are members of the Business and Finance Division. The award winners represent excellence and quality at its highest level.

All previous winners and applicants are invited to attend the reception. An open discussion on the future of the Centers of Excellence Awards will take place following the presentations.

The Center of Excellence Award for Service will be presented to J. Hugh Jackson Library, Graduate School of Business, Stanford University. The J. Hugh Jackson Library is administered and funded solely by the Stanford University Graduate School of Business (GSB) and is not part of the Stanford University Libraries. As an independent coordinate library, Jackson Library’s services and most of its resources are available to the entire Stanford community. The Library staff is composed of 7 librarians and 21 library assistants.

The library’s primary customer base is the GSB community: 744 full-time MBA students, 101 Ph.D. students, 54 Sloan students in a one-year executive master’s program, 153 faculty and lecturers, and 325 staff. Library staff provides services to an extensive Executive Education program of part-time students, the School’s four major research centers, GSB alumni, and the local business community According to the judges, the J. Hugh Jackson Library earned the Center of Excellence Award for Service because of its development of quality practices and services. In the judges’ estimation, the Jackson Library successfully executed its strategic initiatives with a distinct breadth and depth. They were especially impressed with their approaches to tracking goals directly to customers' needs, encouraging staff at all levels, as well as soliciting continuous feedback to evaluate their services and identify areas for change or improvement.

The Judges

The judges who determined the winners were Susan Fifer Canby, Helen Katz, Cindy Lenox, Sylvia Piggott, and James Olney, each of whom is an active member of the Business and Finance Division.

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